WHAT TO EXPECT:

Pre-Party Planning
After booking your birthday party, your Party Coordinator will contact you to review details: number of guests, food options, activities, etc. If details change, don’t hesitate to contact your Party Coordinator at any point before your party.

Time To Party!
Please have your guests arrive a few minutes early to make sure your party starts on time. We have lots of spaces for your guests to hang out until your activity and party suite is available. Please understand that the party suite will be available to you after your activity. If there is a party before yours, the party suite will be cleaned and prepared for you to use.

Food And Party Supplies
Simply let us know 72 hours before your party what you’d like to order from Victory House and we’ll do the rest. Outside food and beverage is not allowed in our facility. In addition, we’ll provide you with paper plates, cups, napkins and plastic utensils for scheduled participants.

Waivers Are Required
Every guest is required to have a signed waiver before participating at our facility. If the participant is under the age of 18, the child’s waiver must be signed by a legal parent or guardian. To expedite the process, you may sign your waivers here.

BIRTHDAY PARTY POLICIES:
 

· Party reservations must be made a minimum of 72 hours in advance for any event at Poppy Bank Epicenter.

· A party is not confirmed until the deposit (generated based on 25% of the final proposal cost) is paid and the digital contract is signed. Both must be completed within 48 hours after the proposal is received in order to guarantee your party reservation.

· Outside food and beverage is not allowed at Poppy Bank Epicenter. This includes but is not limited to birthday cakes, coffee, and energy drinks.

· Final changes to the party, including headcount, must be submitted three days prior to any event. Headcounts and amounts are locked in after that period and are not subject to refund or changes.

Cancellation Policy

· If the event/party is canceled 30 days or more before the date of the event, the 25% deposit will be refunded. If the event/party is canceled less than 30 days prior, the deposit will be forfeited. If the event/party is canceled within 10 days of the event, the full amount will be forfeited.

Decorations Policy

· Glitter, Confetti, Silly String, Helium Tanks and Piñatas are not allowed. Decorations are not allowed to be taped to the walls. Balloons are allowed as long as they are weighted down and removed when the party is over. Failure to follow the decoration policy may lead to cleaning fees after the party is over.